SMS Terms And Conditions

Methods Of Consent

Consent may be provided through a website form, appointment form, written form, digital form, patient-registration process, text-message interaction, or another clear opt-in method presented by Collins Dentistry & Aesthetics.

Your consent applies only to the mobile number and messaging program identified during the applicable opt-in process.

Authorized Telephone User

By providing a mobile number, you represent that you are the subscriber, customary user, or an individual otherwise authorized to provide consent for that telephone number.

If you provide a mobile number in connection with a minor patient, you represent that you are the patient’s parent, guardian, or another legally authorized representative.

Automated Technology

Messages may be sent using an automatic telephone dialing system, automated messaging platform, prerecorded technology, or other automated communication technology where permitted.

Consent to receive marketing messages through automated technology is not a condition of purchasing services or receiving treatment.

Withdrawing Consent

You may withdraw SMS consent at any time by replying STOP to a message or by contacting Collins Dentistry & Aesthetics through another reasonable method.

After an opt-out request is processed, you may receive one final confirmation message stating that you have been unsubscribed. No additional messages will be sent through that program unless you provide new consent or initiate a new conversation that reasonably requires a reply.

Appointment And Service Messages

• Appointment-request follow-up
• Appointment confirmations
• Appointment reminders
• Schedule-change notifications
• Cancellation or rescheduling messages
• Office closure or delay notices
• Requested follow-up communications
• General two-way office communication

Administrative Messages

• Form-completion reminders
• Insurance or billing follow-up
• Patient-account notifications
• Practice-policy updates
• Requested office information
• Responses to questions you submit
• Post-visit administrative follow-up
• Links to approved practice resources

Marketing Messages

When you provide the applicable marketing consent, messages may include information about services, promotions, events, educational content, practice news, special offers, or other marketing communications.

Marketing SMS consent is optional and is not required to schedule an appointment, receive treatment, purchase a service, or maintain a patient relationship.

Message Frequency

Message frequency varies. The number of messages may depend on your appointment schedule, requests, responses, ongoing conversation, selected communication preferences, and the type of SMS program in which you participate.

You may receive multiple messages when actively communicating with the practice or resolving a scheduling, billing, or administrative matter.

Message And Data Rates

Message and data rates may apply according to the terms of your wireless service plan. Contact your wireless carrier if you have questions regarding text-message or data charges.

Any charges imposed by your carrier are your responsibility.

Carrier Availability

SMS services may not be available through every carrier, mobile plan, device, location, or telephone number. Message delivery may be delayed or fail because of carrier systems, network availability, device settings, number changes, service interruptions, filtering, or circumstances outside the practice’s control.

Wireless carriers are not responsible for delayed or undelivered messages.

Number Changes

Notify the practice promptly if you change, deactivate, transfer, or stop using a mobile telephone number previously provided to Collins Dentistry & Aesthetics.

You agree not to provide a telephone number belonging to another person without that individual’s authorization.

Mobile Opt-In Information

Mobile telephone numbers, SMS opt-in records, and text-message consent will not be sold, rented, or shared with unrelated third parties or affiliates for their own marketing or promotional purposes.

Text-message originator opt-in data and consent are excluded from any transfer or disclosure for third-party marketing.

Messaging Service Providers

Information may be disclosed to vendors, carriers, technology platforms, and service providers only as reasonably necessary to operate, support, secure, administer, and deliver the messaging program or comply with applicable law.

These providers may process telephone numbers, message content, delivery information, consent records, opt-out requests, and related technical data on behalf of the practice.

Legal And Safety Disclosures

Information may be preserved or disclosed when reasonably necessary to comply with law, legal process, professional obligations, regulatory requirements, security investigations, fraud prevention, safety concerns, or lawful government requests.

Privacy Policy

Additional information about website data, online forms, cookies, service providers, retention, privacy choices, and health-information considerations is available in our Privacy Policy .

Sensitive Information

Do not send Social Security numbers, passwords, complete payment-card numbers, detailed medical histories, photographs containing sensitive information, or other highly sensitive information through ordinary SMS unless the practice specifically directs you to use an approved secure method.

Device And Lock-Screen Privacy

Text messages may appear on a device lock screen or may be visible to anyone with access to your telephone, wireless account, connected devices, message backups, or shared family plan.

By consenting to SMS communications, you acknowledge that messages may reveal your relationship with a dental practice, appointment information, or other limited administrative details.

Clinical Questions

SMS is not intended for complex diagnosis, treatment decisions, detailed clinical advice, or urgent evaluation. The practice may ask you to call the office, schedule an examination, or use another approved communication method.

Emergencies And Urgent Concerns

Messages may not be reviewed immediately or outside normal office operations. Do not rely on SMS for emergency or time-sensitive care.

Accurate Information

You are responsible for providing an accurate mobile number and for notifying the practice when the number changes or should no longer be used.

Protecting Your Device

You are responsible for maintaining reasonable security for your device, wireless account, message backups, passwords, screen locks, and connected applications.

Appropriate Use

You may not use the SMS program to transmit unlawful, abusive, threatening, fraudulent, harmful, malicious, or infringing content or to interfere with the practice’s communication systems.

No Guaranteed Delivery

Collins Dentistry & Aesthetics does not guarantee that every SMS message will be transmitted, received, read, or delivered at a particular time.

The practice is not responsible for losses caused by delayed, blocked, misdirected, incomplete, or undelivered messages when the issue results from circumstances outside its reasonable control.

Program Modification

The practice may modify, suspend, or discontinue all or part of an SMS program when reasonably necessary for operational, legal, technical, security, carrier, or patient-communication purposes.

Updates To These Terms

These Terms may be revised periodically. The current version will be posted on this page with an updated revision date. Additional notice will be provided when required by applicable law.

Continued participation after updated Terms become effective will be governed by the revised Terms, except where additional consent is legally required.

Applicable Law

These Terms are governed by applicable federal law and the laws of the State of Washington, without limiting any consumer right that cannot lawfully be waived.